Returns & Refunds
We want you to be happy with everything you buy from DailyFindsUK. If something isn't right, here's how we'll help. This page doesn't affect your statutory rights.
Changed your mind? You have 14 days
Under the UK Consumer Contracts Regulations, you can cancel your order for any reason within 14 days of the day you receive your item (or the last item, if your order arrives in more than one parcel). You can also cancel before your order has been delivered.
- To cancel, simply email dailyfindsukofficial@gmail.com with your order number and the item(s) you'd like to return. A clear statement that you wish to cancel is all we need.
- We'll reply with return instructions, including where to send the item.
- You then have a further 14 days from telling us to send the item back.
- Unless the item is faulty or not as described, the cost of sending a change-of-mind return is paid by you. We recommend using a tracked service and keeping proof of postage.
Your refund
We'll refund you within 14 days of receiving the item back, or of you giving us proof that you've sent it back, whichever is sooner. If you cancel your whole order, we'll also refund the standard delivery charge you paid. Refunds go back to your original payment method.
Please take reasonable care of the item while it's with you. If an item has been used beyond what's needed to check it (as you might in a shop), we may reduce the refund to reflect any loss in value.
Items we can't accept back for change of mind
For hygiene and health reasons, we can't accept change-of-mind returns of sealed items that have been unsealed after delivery (for example, some personal care items), or items made or personalised to your specification. This doesn't affect your rights if an item is faulty.
Faulty, damaged or not as described
Under the Consumer Rights Act 2015, items must be of satisfactory quality, fit for purpose and as described. If something arrives faulty, damaged or not as described:
- Within 30 days of delivery, you're entitled to a full refund.
- After 30 days and up to 6 months, we'll offer a repair or replacement first; if that isn't possible or doesn't fix the problem, you can have a refund.
- We'll cover any reasonable return postage for faulty or incorrect items – and for low-value items we may simply ask for a photo rather than the item back.
Please email us with your order number and, if possible, a photo of the problem, and we'll put it right as quickly as we can.
Wrong or missing item
If you receive the wrong item or something is missing from your order, let us know and we'll send the correct item or refund you.
Need help?
Email dailyfindsukofficial@gmail.com or visit our Contact page. See also our Shipping & Delivery and FAQ pages.