Frequently Asked Questions
Orders
How do I place an order?
Add the items you'd like to your basket, go to checkout and follow the steps. You'll get an order confirmation email as soon as your order is placed.
Can I change or cancel my order?
Yes – email us as soon as possible with your order number. If your order hasn't been dispatched yet we'll update or cancel it. If it has already been sent, you can still cancel within 14 days of receiving it (see Returns & Refunds).
Which payment methods do you accept?
The available payment methods are shown at checkout. Payments are processed securely and we never see or store your full card details.
Delivery
Where do you deliver?
We currently deliver to addresses in Great Britain (England, Scotland and Wales) only. We're not able to deliver to Northern Ireland, the Channel Islands, the Isle of Man or outside the UK at this time.
How much does delivery cost?
Delivery is free and tracked across Great Britain (England, Scotland and Wales).
How long will delivery take?
All our products are dispatched from a UK warehouse. Orders are usually dispatched within 1–3 working days and then take 2–3 working days with the courier – typically 3–6 working days in total. The estimate for your order is shown at checkout. Full details are on our Shipping & Delivery page.
Can I track my order?
Yes. Every order is tracked, and we'll email you a tracking link once it has been dispatched.
My order has arrived in more than one parcel – is that normal?
Yes. If you order several items, they may be sent separately and arrive on different days, at no extra cost to you.
Will I have to pay anything on delivery?
No. Your order ships within the UK, so there are no customs or import charges. If a carrier asks for an unexpected fee, please contact us before paying.
Returns and refunds
Can I return something if I change my mind?
Yes. You have 14 days from receiving your item to tell us you'd like to cancel, then a further 14 days to send it back. Some sealed hygiene items can't be returned once opened.
What if my item is faulty or damaged?
Get in touch with your order number and a photo, and we'll arrange a refund, repair or replacement in line with your rights under the Consumer Rights Act 2015.
How long do refunds take?
We refund within 14 days of receiving your return (or proof that you've sent it). Your bank may take a few extra days to show the money in your account.
Contact
How can I contact you?
Email dailyfindsukofficial@gmail.com or use the form on our Contact page. We aim to reply within 1–2 working days.